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Enterprise Resource Planning (ERP)

Choosing the Best ERP Vendor: Key to Implementation Success

Nathan Maas March 12, 2024


Discover how the right ERP vendor ensures success. Learn key vendor qualities, from support to services, to avoid extra costs and implementation pitfalls.

Choosing the Right ERP Vendor for Success

Choosing the right Enterprise Resource Planning (ERP) vendor is more than just selecting a software; it's about establishing a supportive partnership that will guide your business through the entire implementation process, including training and ongoing support. This decision is critical, especially given the hurdles of ERP implementation and the prevalent issue of low adoption rates. A judicious choice in vendor can alleviate these challenges, offering the necessary expertise and support to facilitate a successful transition and adoption of the system.

When evaluating ERP providers, it's essential to look beyond the platform's functionality. Consider the provider's track record, their commitment to support your business’s specific needs during and after implementation, and their ability to offer a tailored approach that aligns with your company's processes and goals. The right vendor will not only provide a software solution but will also be a partner in transforming operational challenges into opportunities for growth and efficiency.

Key Considerations in Choosing an ERP Vendor:

  • Implementation Support: Look for a vendor that offers awesome implementation support. This means not just selling you the software but being actively involved in ensuring its successful deployment. The lack of adequate support post-purchase can leave businesses struggling with implementation, leading to increased costs if external consultants are required. An ideal vendor should offer direct assistance through knowledgeable account managers who can guide you through the implementation process. This is the most important question you can ask when looking for an ERP provider: What type of support will you be offering after I buy the ERP? If they cannot answer this question to ease your worries or simply do not offer account managers to help you ever step of the way, look for another provider.
  • Comprehensive Training: Adequate training is essential for the successful adoption of an ERP system. The right vendor should provide comprehensive training options tailored to your team's needs, ensuring they are fully equipped to use the system effectively. This includes both initial training upon implementation and ongoing education to help your team stay updated on new features and best practices. The use of account managers to provide live demos and actively engage your employees and help answer any questions is a must! This can include short video in which they provide quick training within the platform. An account manager should make you feel like you gained an employee on your team to help guide the process of ERP implementation.
  • Post-Launch Services: After the ERP system goes live, your organization will still need support. This could range from technical assistance to help with updates and new features. The right vendor offers reliable post-launch services, ensuring that you have the support you need to resolve any issues quickly and keep your system running smoothly. You should be able to reach out to your account manager and have them put in requests to ensure the ERP is matching your expectations. If there is something you would like to build within the platform or customize to your needs, they should be able to help you to ensure it is done within a timely manner. In addition, the ERP provider should put in extensive updates to ensure the platform is running efficiently and is constantly improving alongside your organization.
  • Industry Expertise: It's beneficial to partner with a vendor that has experience in your specific industry. This expertise means they understand your unique challenges and requirements and can offer a solution that's been proven to work for similar businesses. Industry-specific experience also allows the vendor to provide valuable insights and recommendations tailored to your business model. An ERP that understands the pitfalls in your industry will be able to help navigate and provide solutions before you think of them. Find an ERP provider that is proactive and excited to develop new ways of helping your business achieve success before, during, and after implementation.
  • Flexibility and Scalability: As your business grows, your ERP system needs to grow with you. A good vendor offers flexible and scalable solutions that can adapt to your changing needs, whether that means adding new modules, expanding to new locations, or accommodating more users. ERPs are by design meant to be scalable with your business. However, it is important to look for an ERP that is willing to go the extra mile and custom tailor the platform for your needs along the way. Ensure the custom service of an ERP provider is strong so communication on flexibility and scale run smoothly.
  • Cultural Fit: Finally, ensure the vendor's approach and values align with your company culture. A vendor that shares your commitment to innovation, customer service, and continuous improvement will be more likely to provide a partnership that contributes to your success. Large ERP brands have a one-size-fits-all model if you lack the budget. Ensure if you lack budget for a big provider, you find a company that is willing to align with your core values and deliver on innovative updates and empathetic communication. A good ERP provider should make you feel like you gained a whole team, not just a software.

Choosing the right ERP vendor is a critical decision that requires careful consideration. By focusing on factors such as implementation support, training, post-launch services, industry expertise, flexibility, and cultural fit, you can select a partner that will not only provide the right software solution but also support your business through every stage of the ERP journey. This strategic approach to vendor selection is key to overcoming the common challenges of ERP implementation and ensuring that your organization can fully leverage the benefits of ERP technology to drive growth and efficiency.

Having explored the essential criteria for selecting an ERP provider, the next crucial decision involves choosing between a Cloud-based or On-premise ERP solution for your organization.

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Insight by Nathan Maas

Account Manager

Nathan is a digital marketer passionate about how storytelling, targeted messaging, and implementing technology create business-changing content. As an Account Manager, he is responsible for assisting with communication to help his clients increase brand awareness, generate leads, and acquire new customers.

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