
Insight by Nathan
Nathan is a skilled Account Manager who excels at digital marketing. He loves to share his insights with LaPraim clients, and will be your main point of contact throughout your transformation.
The computer IBM Watson is named after the first CEO of IBM, Thomas J. Watson. IBM Watson is an AI system that answers questions. IBM Watson uses cognitive computing and a mix of various computer application techniques, such as natural language processing, machine learning, AI reasoning, and more to provide answers. IBM Watson enables businesses to integrate artificial intelligence into essential business processes. The processing rate of Watson is 80 teraflops, double a human’s ability to answer questions, making it quicker and more responsive than a human alone.
Watson is a supercomputer and provides answers to questions for excellent customer service. Since it uses machine learning to answer questions, it gets smarter each time it answers a question, making it a constantly evolving program. A few reasons to use Watson are that it protects your insights, maintains your ownership of the data and insights gained through using Watson, and you have complete control over the data. Your workflow improves due to Watson’s deep understanding of your business and industry, which in turn, helps with decision-making. Whether you have very little or large data, it is valuable to IBM Watson to understand the value of all the data. IBM Watson can enrich the data with little to no input. It allows the user to access data from comprehensive resources with little work.
Many features help enrich the experience and performance of IBM Watson. Watson’s use of Natural Language Dialogue mimics natural conversation and ensures customers feel the human element like in real conversation. Features like Simplified Analysis help with making data analysis easy on the backend for the user and Automated Predictive Analytics helps with driving outcomes without doing any work to reach the result. Accessible Advanced Analytics provides fast access to your data. Through One-click Analysis the user is provided with analysis and data recovery in one click with no wait time. Smart Data Discovery helps the user gain a deep understanding of data with ease. Self-service dashboards help to visualize the user’s insights in one place and it is presented in a simple clean display.
There are many additional add-ons to IBM Watson to make it a one-of-a-kind experience. These include speech-to-text, and text-to-speech, which turn speech into text and vice versa. Visual recognition uses machine learning to analyze visuals such as videos and pictures. Concept Insight allows the user to explore the concept behind the text. Trade-off Analytics helps businesses make decisions by balancing multiple objectives. Intent recommendations and Clarify Intent with Disambiguation help Watson understand common questions to have a quicker response time. Hands-off to live agent is a feature to connect live people to the chat. Search Skill with Watson Discovery helps to find up-to-date answers in existing content. Connecting to the Information and Agents Customers Need helps pull information from outside sources like other websites. SIP and IVR Integration resolves customer calls without waiting for an agent. Autolearning helps to evolve Watson constantly. Messaging Platform feature allows for responses through the various messaging apps. IBM Watson’s features and capabilities ensure excellent customer service and experience.
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Nathan is a skilled Account Manager who excels at digital marketing. He loves to share his insights with LaPraim clients, and will be your main point of contact throughout your transformation.
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